Background
Secon Freight Logistics is a leading provider of port logistics services at the Port of Melbourne.
One of the services it provides to its clients is a Container Freight Station, which unpacks and packs freight-of-all-kinds (FAK) containers, and in the course of this Secon is required to deal with large numbers of vehicles of all types and sizes that had traditionally arrived at random to pickup and dropoff freight.
This situation created a number of operational challenges that Secon wanted to solve for itself and its clients to improve efficiency and service, as well as compliance challenges. Secon were willing to solve these challenges, but there was no obvious way in which to do so.
What they needed was a technology partner who could help them embrace technological advancements and optimize their logistics processes while maintaining their reputation for reliability and customer service.
Challenges
1. Outdated Processes:
Secon Freight Logistics relied on traditional, paper-based logistics processes, resulting in inefficiencies, delays, and increased resource consumption. In particular, truck queuing and an inability to plan labour and equipment needs were key challenges.
2. Environmental Impact:
The company recognized the need to reduce carbon emissions and adopt sustainable practices to align with its own environmental goals, and the demands of its customers.
3. Industry Disruption:
The logistics industry was experiencing rapid digital transformation, and Secon Freight Logistics needed to embrace technology to remain competitive and provide superior service to its customers.
- Average truck turnaround time reduced from 1 hour, 20 minutes to 22 minutes reduction of 73%
- Average futile trips per day reduced from 17 to 0
- Yard space freed up by the removal of truck queue approx. 10,000 sqm
Solution
Inbound Connect partnered with Secon Freight Logistics in late 2021 to implement a InboundConnect’s flagship vehicle booking and visibility platform. The strategy focused on innovation, change management, sustainability and becoming a trusted partner. The key components of the solution are –
1. Implementation of Advanced Technology:
We introduced our cutting-edge logistics management software, including the InboundConnect VBS and the InboundConnect Drivers Licence Scanner. This enabled Secon Freight Logistics to streamline their operations, automate processes, and improve overall efficiency. The software provided real-time visibility, queue management, paperless operations and enhanced communication of potential impediments with drivers and customers.
2. Sustainable Logistics Solutions:
Together, we developed and implemented sustainable logistics solutions to reduce the company’s environmental impact. This included introducing paperless operations, reducing wasted (futile) truck trips and eliminating truck waiting (idling) time.
3. Collaborative Partnership:
We fostered a strong partnership with Secon Freight Logistics, collaborating closely to understand their unique needs and align our solutions with their business goals. Regular meetings and feedback sessions ensured ongoing improvement and fine-tuning of our services to meet their evolving requirements.
Results
The implementation of InboundConnect’s logistics technology and sustainable solutions yielded significant benefits for Secon Freight Logistics:
1. Enhanced Efficiency:
The adoption of our logistics management software resulted in streamlined operations, reduced manual errors, and improved overall efficiency. Secon Freight Logistics experienced faster order processing, eliminated queues which freed up yard space and improved the accuracy of freight receival and delivery.
2. Environmental Impact Reduction:
By integrating sustainable practices, Secon Freight Logistics significantly reduced their carbon emissions and overall environmental footprint. This included introducing paperless operations, reducing wasted (futile) truck trips and eliminating truck waiting (idling) time
3. Improved Customer Satisfaction:
The enhanced efficiency and real-time visibility provided by our logistics technology led to improved customer satisfaction. Secon Freight Logistics could offer accurate tracking information, faster response times, and greater transparency throughout the CFS process.
4. Trusted Partnership:
Through our collaborative approach, we established a trusted partnership with Secon Freight Logistics. The company relied on our expertise, responsiveness, and commitment to their success, further strengthening our relationship.
Conclusion
By embracing innovative technology, sustainability, and a trusted partnership, Secon Freight Logistics successfully transformed their logistics operations. InboundConnect’s solutions helped them achieve remarkable efficiency gains, reduce their environmental impact, and enhance customer satisfaction. Together, we demonstrated the potential for a greener, more efficient logistics industry while providing a solid foundation for Secon Freight Logistics’ continued growth and success.
Partnering with InboundConnect has been transformative for Secon Freight Logistics. Their innovative solutions streamlined our operations, improved efficiency, and reduced our environmental impact. Their commitment to sustainability and exceptional collaboration has created a trusted partnership. Thanks to InboundConnect, we’re leading the way in sustainable logistics while exceeding customer expectations.
